Text with 9-1-1 (T9-1-1)
Can I make a T9-1-1 call by sending a text message to 9-1-1?
No. Text messages sent directly to 9-1-1 do not reach emergency services. To make a T9-1-1 call, users must register and follow the process outlined in the How to make a T9-1-1 call section.
Continue reading for more details on how to use the T9-1-1 service:
- Unlock the cell phone keypad if it is locked. Some cell phones do not allow receiving and/or sending text messages if the keypad is locked, even though they allow a user to dial 911. “Unlocking” means entering your personal password or pressing an unlock button on the phone.
- Dial 911 on your cellular phone to place an emergency voice call.
- Monitor the cell phone display to ensure that the call is connected. Shortly after the call is connected, you should receive an initial text message from a 9-1-1 call centre.
- The number you will see on your cell phone will have 13 digits and will begin with 555911.
- Once the initial text message is received, you should reply to it and provide the 9-1-1 call taker with the information that they are requesting, such as the nature of the emergency and your location. Keep your text messages brief and concise.
- You should keep the 9-1-1 voice call connected during the entire text messaging session if possible. This will permit the 9-1-1 call taker to hear any background noises that can be helpful to assess the emergency, and will provide enhanced 9-1-1 functions.
- You will know that the T9-1-1 session has been concluded when you receive the message “End of 9-1-1 Call”.
- After receiving the “End of 9-1-1 Call” message, if you need to further communicate with the 9-1-1 call centre, you will need to initiate a new text session by dialling 911 to re-establish contact with the 9-1-1 call centre and communicate again by replying to the text message.
Is T9-1-1 service available everywhere?
No. T9-1-1 will only work in select locations in Canada, and only in those areas where enhanced 9-1-1* is available and network upgrades to support T9-1-1 have been completed.
Please consult the Canadian Wireless Telecommunications Association web site for Text with 9-1-1 to learn where T9-1-1 service is available.
If your mobile phone displays “SOS” or the roaming indicator is on at the time the 9-1-1 voice call is placed, then T9-1-1 will not function. Even if T9-1-1 does not function, always call 9-1-1 in an emergency.
*Enhanced 9-1-1 service provides 9-1-1 emergency operators with your mobile phone number, area code and approximate location information. For more information, please visit Bell’s e9-1-1 website. Even within areas where e9-1-1 is available and the network upgrades have been completed, T9-1-1 will not work if you are not within coverage of cell towers in the T9-1-1 served areas.
Is T9-1-1 compatible with Wi-Fi Calling?
No. T9-1-1 is not compatible with Wi-Fi Calling.
Even if T9-1-1 does not function, always call 9-1-1 in an emergency.
9-1-1 support is limited over Wi-Fi. Visit bell.ca/wificalling for more information.
Is T9-1-1 intended for everyone?
No. The T9-1-1 service is only intended for the Deaf, deafened, hard of hearing, and speech impaired. Voice calling remains the best way to access 9-1-1 services for all other users.
What languages does T9-1-1 operate in?
French and English are supported on a best efforts basis. If the language associated with your mobile subscription is not correct, please contact us.
What should I put in my text message?
The text messages should contain location information and the nature of the emergency as a priority. Please ensure that your text messages are brief and concise.
How do I cancel my T9-1-1 service?
- Log in to MyBell.
- Click on the My plan & features tab on top of the page.
- Under Manage feature settings, click on Cancel registration.
What happens if I change my mobile phone number?
You will continue to be subscribed to T9-1-1; however the service will be disrupted for 5 business days while your new number is provisioned.
What happens if I change my mobile service provider?
If you change your mobile service provider, you will be required to re-register for the service with your new provider.
If I purchased my phone from a source external to Bell, will my phone be compatible with T9-1-1?
Bell cannot guarantee compatibility information on phones not purchased from Bell or an authorized Bell dealer (that is online, through a friend or from a different carrier).
Can I use T9-1-1 when I travel internationally?
No, the service is not available outside of Canada.
If I get a new mobile phone or change my SIM card, do I need to re-register for the T9-1-1 service?
If your phone number remains the same, you do not need to re-register for the service. However, please note that you do need to re-validate that your Bell phone is compatible with T9-1-1.
What happens if my service is suspended?
If you fail to maintain your mobile account with Bell in good standing and your service is suspended, T9-1-1 service will not function.
Need more info? Speak with one of our experts.
Accessibility services centre hours of operation: Monday to Friday - 8:30 a.m. to 5 p.m (eastern)
By Phone 1 866 310-BELL (2355) and ask for the Accessibility services centre
To contact the Accessibility services centre using a TTY 1 800 268-9242
By email firstname.lastname@example.org
P.O. Box 8787
Montreal, Quebec, H3C 4R5