Accessibility services centre
Text with 9-1-1 (T9-1-1)
Text with 9-1-1 (T9-1-1) is a free-of-charge service that allows Deaf or hard of hearing users to communicate with a 9-1-1 call centre in the form of text messaging (SMS).
Bell Mobility subscribers who are Deaf, hard of hearing or speech impaired must register for the T9-1-1 service in order to communicate with a 9-1-1 call centre.
To register for T9-1-1, you will need:
- An active Bell Mobility phone number linked to MyBell
- A compatible mobile phone with the latest operating system
- A rate plan that supports text messaging (SMS)
Please note: corporate clients can request T9-1-1 through their key contact.
It is mandatory to register for the T9-1-1 service in order to be able to use it. To begin the registration process, please select your phone from the list of compatible phones below:
If your phone is not on the list, then it is not compatible with T9-1-1. If you do not have a compatible phone, you will not be able to continue with the registration process. If you still wish to register for T9-1-1, you may view Bell's complete line-up of phones.
Once your compatible phone has been selected from the above list, please click on Register for T9-1-1 below to complete your registration.
Once registration is complete, you'll receive an email and a text message confirming your registration. It will take up to 5 business days for the T9-1-1 service to become active.
Note: Bell cannot provide compatibility information on phones not purchased from Bell or an authorized Bell dealer. Only the default text messaging application on your phone will support T9-1-1. T9-1-1 will not work with any application other than the default text messaging application.
How to make a T9-1-1 call
- Dial a 9-1-1 voice call.
- Once the call is connected, you will receive a text message from a 9-1-1 call centre within a few minutes.
- Reply with the information requested.
- Keep the phone call connected to ensure that the call taker can assist you in every way possible.
For details on how to make a T9-1-1 call, please visit the CWTA's T9-1-1 website.
Where is the T9-1-1 service available?
Please consult the Canadian Wireless Telecommunications Association website to learn where T9-1-1 service is available.
Need more info? Speak with one of our experts.
Accessibility services centre hours of operation: Monday to Friday - 8:30 a.m. to 5 p.m (eastern)
By Phone 1 866 310-BELL (2355) and ask for the Accessibility services centre
To contact the Accessibility services centre using a TTY 1 800 268-9242
By email firstname.lastname@example.org in new window
Accessibility P.O. Box 8787 Downtown Station Montreal, Quebec, H3C 4R5