Assisted Self-Installation and Repair program.

To protect the health and safety of our team members and customers, we have introduced the Assisted Self-Installation and Repair program. With this program, technicians will perform service installations and repairs on the outside of the home or business and guide customers remotely through the necessary steps if work is required inside. Only when absolutely needed will technicians come into a home or business.

Here’s how the Assisted Self-Installation and
Repair program works.

Our technicians will perform the required service work outside.

If applicable, the necessary equipment for you to complete the required steps inside will be left at your door.

Our technicians will guide you through the steps on a voice or video call, directly from their service vehicle.

They will remain on site until your services are up and running.

Our technicians will come inside only when needed. They will practice proper sanitation and social distancing measures and wear a mask. We ask that you please do the same.

Simple steps for assisted self-installation and repair of your services.

Our technicians will walk you through any work you need to do inside your home or business. Should you want to get a head start, you can familiarize yourself now with the simple instructions by selecting the appropriate service below.