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Samsung Galaxy Watch/Watch Active2 smartwatches – FAQs

  • A Samsung Galaxy Watch or Watch Active2 with cellular connectivity (updated to the latest software).
  • A Bell Mobility postpaid account (consumer or small business) with a compatible plan and data.
  • A Samsung Galaxy smartphone (S7/7+ or higher, Note8 or higher, A8/A5/J3 or higher). The phone must be operating on Android 5.0 or higher.
  • A MyBell profile associated with the primary Samsung phone number. Register for MyBell if you haven’t already done so.

The Samsung Galaxy Watch and Watch Active2 work in any VoLTE-covered region in Canada. We have VoLTE coverage in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Québec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, Nunavut, Yukon and Northwest Territories. Learn more about VoLTE.

No, currently you cannot roam with your Samsung Galaxy Watch or Watch Active2. You can continue to use your smartwatch with Bluetooth enabled while travelling to make and receive calls, and send and receive text messages. Your smartphone will also continue to function as normal. Learn more about travelling with your smartphone.

No, they do not. If you have activated a Smartwatch plan with NumberShare with your Samsung Galaxy Watch or Watch Active2, you can use it independently, even if your Samsung phone is in a different location. Your Samsung phone must be turned on in order for your Samsung Galaxy Watch or Watch Active2 to send and receive text messages and email. You can however make calls from your Samsung Galaxy Watch or Watch Active2 when your Samsung phone is turned off.

You’ll be prompted to set up NumberShare when you first pair your Samsung Galaxy Watch or Watch Active2 with your Samsung phone. If you don’t set it up right away, you can always do it later through the Galaxy Wearable app on your Samsung phone. View a step-by-step guide on how to set up your Samsung Galaxy Watch or Watch Active2 for cellular connectivity.

Yes, both your Samsung phone and Samsung Galaxy Watch or Watch Active2 need to be updated to the latest software.

  • To update your Samsung phone software: on your phone, go to Settings > Software update > Download updates manually.
  • To update your Samsung Galaxy Watch or Watch Active2 software: on your phone, open the Galaxy Wearable app and then select Settings > About watch > Update watch software.

You can make and receive voice calls if your Samsung phone is turned off or out of battery. However, your Samsung phone must be turned on to send and receive text messages and email.