Your current region: Ontario

Change region
Your current region: Ontario (change)

Samsung SmartThings Tracker FAQs

  1. What is the Samsung SmartThings Tracker?
  2. The Samsung SmartThings Tracker is a small, data-only device that runs on Canada’s best national network where there is LTE-M coverage.  It allows its users to find what matters most and is exclusive to Bell.
    Key features:

    • Get real time and on-demand location tracking
    • Create custom zones that will alert you when your tracker enters or leaves that area
    • Share the location of your tracker in real time with the click of a button
    • Durable and water-resistant making it ideal for indoor or outdoor situations

  3. Do I need a Samsung mobile device to use a Samsung SmartThings Tracker?
  4. No, you do not. As long as your mobile device supports Android 5 (Lollipop) and above or iOS 10 and above, you can use the Samsung SmartThings Tracker. All that is required is to download the SmartThings app from Galaxy Apps, Play Store or App Store, and connect the tracker to your mobile device.

  5. Do I need to be connected to Wi-Fi or Bluetooth for my Samsung SmartThings Tracker to work?
  6. Bluetooth is only needed for the initial setup. Once the tracker is set up, it is powered by the LTE-M network, meaning Bluetooth and Wi-Fi are not required. Although the LTE-M network is part of the LTE network, there may be some areas where service is limited (for example, underground parking garages or inside of buildings with no LTE signal). This service is also currently not available in Manitoba and Saskatchewan. See our coverage map.

  7. Do I need a monthly plan for my Samsung SmartThings Tracker to work?
  8. Yes, Connected Tracker plan is required. If you deactivate your plan, you have 90 days to reactivate it. Please note: if you do not reactivate within 90 days, your tracker will become inactive indefinitely.

  9. How do I set up my Tracker?
  10. See the Quick Start Guide for setup instructions.

  11. How many SmartThings Trackers can I link to my Samsung SmartThings account?
  12. Up to 200 Samsung SmartThings Trackers can be connected to one account.

  13. How many mobile devices can be linked to one Samsung SmartThings Tracker?
  14. During the initial setup, the tracker must be paired with one mobile device. Then, using the SmartThings app, you can link up to 19 additional mobile devices for monitoring the same tracker.

  15. How do I invite someone to monitor the SmartThings Tracker?
  16. You can do this through the SmartThings App:

    1. Select the menu icon (three lines) at the top-left of the app homepage.
    2. Select Members.
    3. Select Add member.
    4. There are two options available:
      1. Invite a nearby person using the QR code.
      2. Invite someone using a Samsung account.

  17. Can I send a report on my Tracker’s location?
  18. Yes, you can send a location report to the SmartThings app from your tracker by pressing the power button twice. This will send an alert to all members connected to that tracker.

  19. How can I maximize the Tracker’s battery life?
  20. The battery of the Samsung SmartThings Tracker can generally last about a week on a single charge. You can optimize its battery life by enabling power saving mode, which will turn the tracker off during periods of inactivity. When power saving mode is enabled, the tracker will pause location updates. It will also pause location updates when it does not sense motion or it is not used for approximately 30 minutes.

    To activate power saving mode in the SmartThings app:

    1. Select the tracker.
    2. Select the three dots at the top-right corner.
    3. Select Settings.
    4. Select Power saving mode.
    5. Toggle power saving mode from OFF to ON.
    6. Configure the days/times to enable power saving mode.
    7. Select Done.

  21. What do the different colour lights on my Samsung SmartThings Tracker mean?
  22. In the SmartThings app:

    1. Select the tracker.
    2. Select the three dots at the top-right corner.
    3. Select How to use.
    4. Scroll down for information.

  23. How do I unpair the Samsung SmartThings Tracker from the app?
  24. In the SmartThings app:

    1. Select the menu icon (three lines) at the top-left of the app homepage.
    2. Select Devices.
    3. Select the three dots at the top-right corner.
    4. Select Edit.
    5. Select the minus button beside the tracker you’d like to remove.
    6. Select Delete.
Maximum quantity reached
You’ve reached the maximum quantity allowed for this item. If you still need more, you can place another order after finishing this one, or you can call 1 888 466-2453.