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Important information about Call Break-in Service

The purpose of Call Break-in Service is to reach a customer whose wireline service is in a “busy” state, to verify that the line is in use and to interrupt a conversation that is in progress.

Given the widespread availability of alternatives to Call Break-In Service, use of the service is very low. Further, the system supporting the service is being decommissioned. Given this, we have submitted a formal request to the Canadian Radio-television and Telecommunications Commission (CRTC) to discontinue offering Call Break-in Service, effective October 14, 2025. As of that date, Call Break-in Service will no longer be available.

If you wish to share feedback with the CRTC regarding this change, please do so by September 29, 2025, referencing Bell Tariff Notice 7719, at the address provided below:

Please also send a copy of your comments, also referencing Bell Tariff Notice 7719, to Bell Canada by mail at the address below, or by email to bell.regulatory@bell.ca.

All information, whether sent by postal mail, fax, email, or through the Commission’s website at www.crtc.gc.ca, becomes part of a publicly accessible file and will be posted on the Commission’s website. This includes all personal information, such as full names, email addresses, postal/street addresses, and telephone and fax numbers. The personal information that parties provide will be used and may be disclosed for the purpose for which the information was obtained or compiled by the Commission, or for a use consistent with that purpose.