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Accessibility services centre
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Cognitive solutions

Accessibility products and services

How to get the most out of your service

Guided controls

Customize the notifications you receive, use web readers to reduce visual clutter on websites, and set options for controlling touch and other device interactions.

Custom contacts

Add pictures and ringtones to each contact on your contact list to help you recognize names and numbers.

Alerts and reminders

Set alerts, voice notes and text reminders to help you remember important tasks and details.

Voice control

Use voice commands to perform a variety of tasks. Make calls, browse the Internet, send messages and more.

Assisted reading and writing

Use predictive text and voice control to write messages. Have emails, messages and web pages read out loud to you.

Find the phone that’s right for you

Bell Mobility offers a large line-up of smartphones with built-in accessibility features. You can find phones that meet your unique needs by selecting the features that are important to you.

Visit our line-up of accessible phones

Accessibility services call centre

Get advice on products and services, and answers to your questions, from our dedicated call centre agents.

Contact us

Alternate formats

Upon request, you can get your bills and certain other documents in Braille, large print, audio CD or eText CD.

More about alternate formats

Operator assistance

If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived.

For more information, please contact us

Enhanced 9-1-1 (e9-1-1)

If you need to call 9-1-1 from your mobile phone, your Bell Mobility device can provide emergency operators with your mobile phone number and location information.

More about e9-1-1

National Do Not Call List

Reduce unwanted telemarketing calls by registering your phone and fax numbers on the National Do Not Call List.

More about the National Do Not Call List

Free directory assistance

If you're unable to use the directory and you're eligible, you'll be exempt from paying local and long distance charges for Directory Assistance and Automatic Directory Assistance Call Completion.

Bell Mobility will also waive all charges for customers with vision disabilities who place 4-1-1 calls from their mobile phones.

To learn more and to register, please contact us