Accessibility Products and Services
Speech solutions
How to get the most out of your service
Messaging
Use your phone’s email, text messaging and instant messaging features to communicate.
Assisted communication
Enjoy conversations by enabling the text-to-speech feature on your phone. You can type what you’d like to say and the feature will read the message out loud.
Video calling
Communicate in sign language using a video calling app such as FaceTime, or Video Relay Service (VRS), which uses an interpreter. Bell Mobility customers can use VRS without paying data charges.
TTY
See our list of TTY-enabled handsets below.
Accessibility discount
Eligible customers with hearing, vision, speech, cognitive and physical (mobility and dexterity) accessibility needs will receive $20/month off any Connect Everything or Unlimited rate plan.
Find the phone that’s right for you
Bell Mobility offers a large line-up of smartphones with built-in accessibility features. You can find phones that meet your unique needs by selecting the features that are important to you. Visit our line-up of accessible phones
Self serve with MyBell
Manage all your Bell services online with MyBell. Take care of tasks such as reviewing bills, changing rate plans and checking usage.
Accessibility services call centre
Get advice on products and services, and answers to your questions, from our dedicated call centre agents. Contact us
Operator assistance
If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived. For more information, please contact us.
Relay service
This service lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators. More about Relay service
Video Relay Service
This service lets people with hearing or speech disabilities to communicate with hearing people by phone with the help of a sign language interpreter over video. More about Video Relay Service
Enhanced 9-1-1 (e9-1-1)
If you need to call 9-1-1 from your mobile phone, your Bell Mobility device can provide emergency operators with your mobile phone number and location information. More about e9-1-1
Text with 9-1-1 (T9-1-1)
This service allows deaf, hard of hearing or speech-impaired persons to communicate with 9-1-1 call centres using text messaging (SMS). More about Text with 9-1-1
Payphones
Bell payphones are equipped with many accessibility features and are conveniently located to ensure universal access. More about accessible payphones
Free directory assistance
If you're unable to use the directory and you're eligible, you'll be exempt from paying local and long distance charges for Directory Assistance and Automatic Directory Assistance Call Completion.
Bell Mobility will also waive all charges for customers with vision disabilities who place 4-1-1 calls from their mobile phones.
To learn more and to register, please contact us.