Skip to main content
Your current region: Ontario
Select your province or territory below
Your current region: Ontario change

Speech solutions

Accessibility products and services

How to get the most out of your service


Use your phone’s email, text messaging and instant messaging features to communicate.

Assisted communication

Enjoy conversations by enabling the text-to-speech feature on your phone. You can type what you’d like to say and the feature will read the message out loud.

Video calling

Communicate in sign language using a video calling app such as FaceTime, or Video Relay Service (VRS), which uses an interpreter. Bell Mobility customers can use VRS without paying data charges.


Make calls with a TTY-enabled handset to another TTY device, an operator through a Message Relay Service, or a business enabled for TTY calling.

Accessibility discount

Customers with accessibility needs may be eligible for $2020 dollars per month off select Bell Mobility personal rate plans.

Find the phone that’s right for you

Bell Mobility offers a large line-up of smartphones with built-in accessibility features. You can find phones that meet your unique needs by selecting the features that are important to you.

Visit our line-up of accessible phones

Self serve with MyBell

Manage all your Bell services online with MyBell. Take care of tasks such as reviewing bills, changing rate plans and checking usage.

Accessibility services call centre

Get advice on products and services, and answers to your questions, from our dedicated call centre agents.

Contact us

Operator assistance

If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived.

For more information, please contact us.

Message Relay services

Bell currently offers two types of message relay services (MRS): Teletypewriter (TTY) relay service, and Internet protocol (IP) relay service. Message relay services enable people with a hearing or speech disability to make and receive telephone calls via text with the assistance of a relay operator. In an MRS call, the relay operator communicates with the person who has a hearing or speech disability via text and with the other party via voice.

Bell TTY Relay service

This service lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators.

More about Bell TTY Relay service

The Bell IP Relay service

This service lets people with hearing or speech disabilities communicate with hearing persons through a web-enabled computer and with the help of trained operators.

More about Bell IP Relay service

Video Relay Service

This service lets people with hearing or speech disabilities to communicate with hearing people by phone with the help of a sign language interpreter over video.

More about Video Relay Service

Enhanced 9-1-1 (e9-1-1)

If you need to call 9-1-1 from your mobile phone, your Bell Mobility device can provide emergency operators with your mobile phone number and location information.

More about e9-1-1

Text with 9-1-1 (T9-1-1)

This service allows deaf, hard of hearing or speech-impaired persons to communicate with 9-1-1 call centres using text messaging (SMS).

More about Text with 9-1-1


Bell payphones are equipped with many accessibility features and are conveniently located to ensure universal access.

More about accessible payphones

Free directory assistance

If you're unable to use the directory and you're eligible, you'll be exempt from paying local and long distance charges for Directory Assistance and Automatic Directory Assistance Call Completion.

Bell Mobility will also waive all charges for customers with vision disabilities who place 4-1-1 calls from their mobile phones.

To learn more and to register, please contact us.