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Hearing solutions

Accessibility products and services

How to get the most out of your service


Use your phone’s messaging features to communicate, such as text messaging (SMS), email, instant messaging (IM) and multimedia messaging (MMS).

Video calling

Communicate in sign language using a video calling app such as FaceTime, or Video Relay Service (VRS), which uses an interpreter. Bell Mobility customers can use VRS without paying data charges.


Explore your phone’s notification settings and choose from a variety of visual and vibrating alerts.

Closed captioning

Turn on closed captioning when watching video on your device.


Make calls with a TTY-enabled handset to another TTY device, an operator through a Message Relay Service, or an office or business enabled for TTY calling.

Accessibility discount

Eligible customers with hearing, vision, speech, cognitive and physical (mobility and dexterity) accessibility needs will receive $20/month off any Connect Everything or Unlimited rate plan.

Find the phone that’s right for you

Bell Mobility offers a large line-up of smartphones with built-in accessibility features. You can find phones that meet your unique needs by selecting the features that are important to you.

Visit our line-up of accessible phones

Sign language interpreter service for Bell stores

Through our partnership with Canadian Hearing Services, Bell is proud to offer a complimentary sign language interpreter service. At your request, a sign language interpreter can accompany you on a visit to any Bell store in Ontario or Québec for up to two hours per visit.

More about our sign language interpreter service

Accessibility services call centre

Get advice on products and services, and answers to your questions, from our dedicated call centre agents.

Contact us

National Do Not Call List

Reduce unwanted telemarketing calls by registering your phone and fax numbers on the National Do Not Call List.

More about the National Do Not Call List

Call Display

See the caller's name or phone number before you answer or in case you miss a call.

Call Display is already included in most rate plans. If you’re not subscribed, you can log in to MyBell and add the feature.

Voicemail to Text

Get your voice messages as text messages on your mobile phone. Voicemail to Text converts your messages and supports both English and French.

More about Voicemail to Text

Text with 9-1-1 (T9-1-1)

This service allows deaf, hard of hearing or speech-impaired persons to communicate with 9-1-1 call centres using text messaging (SMS).

More about Text with 9-1-1

Self serve with MyBell

Manage all your Bell services online with MyBell. Take care of tasks such as reviewing bills, changing rate plans and checking usage.

Message Relay services

Bell currently offers two types of message relay services (MRS): Teletypewriter (TTY) relay service, and Internet protocol (IP) relay service. Message relay services enable people with a hearing or speech disability to make and receive telephone calls via text with the assistance of a relay operator. In an MRS call, the relay operator communicates with the person who has a hearing or speech disability via text and with the other party via voice.

Bell TTY Relay service

This service lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators.

More about Bell TTY Relay service
The Bell IP Relay service

This service lets people with hearing or speech disabilities communicate with hearing persons through a web-enabled computer and with the help of trained operators.

More about Bell IP Relay service

Video Relay Service

This service lets people with hearing or speech disabilities communicate with hearing people by phone with the help of a sign language interpreter over video.

More about Video Relay Service

Operator assistance

If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived.

For more information, please contact us.