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Accessibility Products and Services

Hearing solutions

How to get the most out of your service


Use your phone’s messaging features to communicate, such as text messaging (SMS), email, instant messaging (IM) and multimedia messaging (MMS).

Video calling

Communicate in sign language using a video calling app such as FaceTime, or Video Relay Service (VRS), which uses an interpreter. Bell Mobility customers can use VRS without paying data charges.

Learn more


Explore your phone’s notification settings and choose from a variety of visual and vibrating alerts.

Closed captioning

Turn on closed captioning when watching video on your device.

Accessibility discount

Eligible customers with hearing, vision, speech, cognitive and physical (mobility and dexterity) accessibility needs will receive $20/month off any Connect Everything or Unlimited rate plan.

Learn more  

Find the phone that’s right for you

Bell Mobility offers a large line-up of smartphones with built-in accessibility features. You can find phones that meet your unique needs by selecting the features that are important to you. Visit our line-up of accessible phones   

Accessibility services call centre

Get advice on products and services, and answers to your questions, from our dedicated call centre agents. Contact us   

National Do Not Call List

Reduce unwanted telemarketing calls by registering your phone and fax numbers on the National Do Not Call List. More about the National Do Not Call List   

Call Display

See the caller's name or phone number before you answer or in case you miss a call.

Call Display is already included in most rate plans. If you’re not subscribed, you can log in to MyBell and add the feature.

Voicemail to Text

Get your voice messages as text messages on your mobile phone. Voicemail to Text converts your messages and supports both English and French. More about Voicemail to Text   

Text with 9-1-1 (T9-1-1)

This service allows deaf, hard of hearing or speech-impaired persons to communicate with 9-1-1 call centres using text messaging (SMS). More about Text with 9-1-1   

Self serve with MyBell

Manage all your Bell services online with MyBell. Take care of tasks such as reviewing bills, changing rate plans and checking usage.

Register for MyBell

Log in to MyBell

Relay service

This service lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators. Log in to Bell IP Relay   

Bell IP Relay

This service lets people with hearing or speech disabilities communicate with hearing persons through a web-enabled computer and with the help of trained operators. More about Bell IP Relay   

Video Relay Service

This service lets people with hearing or speech disabilities communicate with hearing people by phone with the help of a sign language interpreter over video. More about Video Relay Service   

Operator assistance

If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for you, free of charge. The surcharge for operator-assisted long distance calls is also waived. For more information, please contact us.   

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