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Certified quality inspection

All Certified Pre-owned devices undergo a thorough 10-point quality check before they end up in your hands.

Warranty and returns

All Certified Pre-owned devices come with a one-year Bell warranty. Plus, you have 15 days to exchange or return your device if you’re not completely satisfied.

Feels all new

Our Certified Pre-owned devices come packaged with a charging cable and a Bell SIM card.

Devices in different conditions, for different budgets.

Like New

These devices look and feel like new and have been minimally used.

Very Good

These devices are gently used and may have faint scuffs or marks.

Good

These devices have light wear and tear with a few small scratches, scuffs or faint discoloration.

All Bell Certified Pre-owned devices have passed our certified quality inspection:

Device feature How we inspect it
Audio Speakers, microphones and Bluetooth are checked to ensure proper talking and listening volumes.
Battery A battery test verifies the battery charges up, is functional and holds a charge.
Buttons and menu keys All buttons and soft keyboards are individually inspected to ensure they are functioning properly.
Camera Flash, video, lenses, and front and rear cameras are tested to ensure they're all functioning well.
Cleaning and disinfecting We carefully clean the entire surface of the device, camera lenses, and buttons.
Connectivity We test to ensure the device has full connectivity and can send and receive voice, text and data over a mobile network, and connect to Wi-Fi.
Display Display screen and touchscreen are tested to ensure images are clear and bright, all colours are sharp and there are no dead pixels.
Sensors All included sensors are checked (i.e., light, gyroscope and accelerometer) to ensure optimal performance.
Ports All ports are functional and all card slots work.
System and software We perform a certified data-wipe on all previous data and perform a factory reset. We will also load the latest version of software available.
Shop Certified Pre-owned

Got questions? We can help.

Certified Pre-owned phones are previously owned devices that are in full working order. Each phone undergoes a thorough 10-point quality check by a qualified technician. Phones come in the following conditions:

Like-new: These devices look and feel like new and have been minimally used.

Very Good: These devices are gently used and may have faint scuffs or marks.

Good: These devices have light wear and tear with a few small scratches, scuffs or faint discoloration. They are fully functional.

Plus, all Certified Pre-owned phones are backed by a one-year warranty from Bell.

Just like our brand-new devices, your Certified Pre-owned device is backed by our 15 day guarantee. If you're not 100% happy with your phone, you can exchange it or return it for a full refund. Learn more

Yes, all Certified Pre-owned phones come with a 1one-year limited warranty from Bell. This warranty covers manufacturer’s defects for one year. The warranty does not cover physical, liquid damage or the charging cable. Learn more about our warranty on Certified Pre-owned devices.

For added protection, you can also add a Smart/Phone Care plan to your Certified Pre-owned phone at time of purchase, which covers loss, theft, physical damage or defects outside the warranty. Learn more.

To make a warranty claim on your Bell Certified Pre-owned phone, contact us at 1 800 667-0123. Note: Repair service for Certified Pre-owned phones is not available in our Bell stores.

All Certified Pre-owned phones come with a charging cable and a Bell SIM card.