Solo Mobile prepaid customers are moving to Bell Mobility. Here’s what you need to know.
To ensure we continue to provide the best possible service, effective July 31, 2017, all existing Solo Mobile prepaid accounts will be transferred to Bell Mobility. Solo Mobile is a brand owned and operated by Bell.
Your service plans, features and account information will all remain the same. With Bell Mobility, you will have more service options and improved self-serve functionality with the MyBell app. Existing Solo Mobile top-up cards will remain valid and will continue to be accepted.
We appreciate your long-standing loyalty and look forward to offering you excellent service with Bell Mobility.
Frequently asked questions
1. Why is my account being transferred from Solo Mobile to Bell Mobility?
This change will allow us to offer you more service options and serve you better. You will be able to continue to use your current phone and phone number, and your plan and balance will remain the same.
2. Do I need to do anything to complete the account transfer?
When your account is transferred to Bell Mobility, your current plan, features, voicemail, account information and SIM card will remain the same. Your existing balance, plan payment date and top-up expiry date will be transferred to your new Bell Mobility account.
After July 31, 2017, you will have to register for a self-serve account through MyBell. Registration is easy. Visit bell.ca/mybell and input your current Solo prepaid phone number and email address. With MyBell, you can check your account balance and current usage, and make changes to your account and plan. Learn more about registering for MyBell.
3. When will my account be transferred to Bell Mobility?
Solo Mobile prepaid customers will be transferred to Bell Mobility on July 31, 2017.
4. How will my service be affected?
Your current plan, features, access to voicemail and account information (including your phone number) will remain the same. Your existing balance, plan payment date and top-up expiry date will be transferred to your new Bell Mobility account.
With Bell Mobility, you will have more service options and improved self-serve functionality, all at no additional cost.
5. Will the cost of my plan change?
No. When you join Bell Mobility, the cost of your current plan and features will remain the same.
6. Will my phone number change?
No. When you join Bell Mobility, your current phone number will remain the same.
7. Will I experience an interruption in my service?
In the early morning of July 31, Solo Mobile customers will transfer to Bell Mobility. While not anticipated, this transfer may cause minor service disruptions that may impact access to text messages, calls and data services. Emergency services such as 9-1-1 and T9-1-1 will not be impacted by the transfer. We will work hard to ensure any disruption is as short as possible and keep you connected. We apologize in advance for any inconvenience.
8. How do I top up my account at Bell Mobility?
Once your account is transferred to Bell Mobility, you will use Bell Mobility prepaid cards to top up your account. You can also use any unactivated Solo Mobile top-up cards you may still have.
Auto-allowance top up will be unaffected. You do not need to update your debit or credit card information.
Learn more about Bell Mobility prepaid cards, including how to purchase cards and add the funds to your account.
9. Will I be able to access my Self Serve account after the transition?
No, you will not be able to access your Solo Mobile Self Serve account. After July 31, 2017, you will have to register for a MyBell account. Registration is easy. Visit bell.ca/mybell and input your existing Solo prepaid phone number and email address. With MyBell, you can check your account balance and current usage, and make changes to your account and plan. Learn more about registering for MyBell.
10. How can I get additional support?
We are here to help. If you have any additional questions on these changes, please contact #SOLO or 1 877-999 SOLO.