Solo Mobile prepaid customers are now with Bell Mobility. Here’s what you need to know.

To ensure we continue to provide the best possible service, all existing Solo Mobile prepaid accounts have been transferred to Bell Mobility. Solo Mobile is a brand owned and operated by Bell.

Your service plans, features and account information all remain the same. With Bell Mobility, you have more service options and improved self-serve functionality with the MyBell app. Existing Solo Mobile top-up cards will remain valid and will continue to be accepted, however we encourage you to begin purchasing Bell Mobility top-up cards in the future.

We appreciate your long-standing loyalty and look forward to offering you excellent service with Bell Mobility.

Frequently asked questions

1. Why has my account been transferred from Solo Mobile to Bell Mobility?

This change allows us to offer you more service options and serve you better. You are able to continue to use your current phone and phone number, and your plan and balance have remained the same.

2. Do I need to do anything to complete the account transfer?

No. Your account has been transferred to Bell Mobility and your current plan, features, voicemail, account information and SIM card have remained the same. Your existing balance, plan payment date and top-up expiry date have been transferred to your new Bell Mobility account as well.

You will now have to register for a self-serve account through MyBell. Registration is easy. Visit bell.ca/mybell and input your current Solo prepaid phone number and email address. With MyBell, you can check your account balance and current usage, and make changes to your account and plan. Learn more about registering for MyBell.

3. When will my account be transferred to Bell Mobility?

Solo Mobile prepaid customers were transferred to Bell Mobility on July 30, 2017.

4. How has my service be affected?

Your current plan, features, access to voicemail and account information (including your phone number) have remained the same. Your existing balance, plan payment date and top-up expiry date have been transferred to your new Bell Mobility account.

With Bell Mobility, you will have more service options and improved self-serve functionality, all at no additional cost.

5. Has the cost of my plan changed?

No. When you joined Bell Mobility, the cost of your current plan and features remained the same. Should you choose to change your price plan, you can select from any of the available Bell Mobility plans, however you will not be able to change back to your previous Solo plan.

6. Has my phone number changed?

No. When you joined Bell Mobility, your current phone number remained the same.

7. How do I top up my account at Bell Mobility?

Bell Mobility offers various top-up options to fit your needs. You can now use Bell Mobility prepaid cards to top up your account. You can also use any inactivated Solo Mobile top-up cards you may still have.

Auto-allowance top up will be unaffected. You do not need to update your debit or credit card information.

Learn more about Bell Mobility prepaid cards, including how to purchase cards and add the funds to your account.

8. Am I be able to access my Self Serve account after the transition

No, you will no longer be able to access your Solo Mobile Self Serve account. You now have to register for a MyBell account. Registration is easy. Visit bell.ca/mybell and input your existing Solo prepaid phone number and email address. With MyBell, you can check your account balance and current usage, and make changes to your account and plan. Learn more about registering for MyBell.

9. How can I get additional support?

We are here to help. If you have any additional questions on these changes, please contact #321 or 1 888-537 9999.

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