Accessibility services centre

Plan your visit:

• Find a Bell store
• Book an appointment (available at select stores)

For individuals with low vision, please check our store list in PDF format or call us at 1 866 310-BELL (2355).

ID requirements for new activations and feature add-ons

Request a sign language interpreter for your Bell store visit

Through our partnership with Canadian Hearing Services, Bell is proud to offer a complimentary sign language interpreter service. At your request, a sign language interpreter can accompany you on a visit to any Bell store in Ontario or Québec for up to two hours per visit.

More about our sign language interpreter service

Extended trial period for Bell Mobility devices

Bell Mobility customers with self-identified accessibility needs are eligible for an extended trial period when purchasing wireless service on a term commitment.

If you’re not completely satisfied, you may exchange or return your device if you meet the following four conditions:

For postpaid mobile customers & Mobile Internet devices:

1. You return the device within 30 days of your commitment start date.
2. You return the device and original receipt to your purchase location.
3. The device is in “like new” condition with all original packaging, manuals and accessories included.
4. You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy.

For prepaid mobile customers:

1. You return the device within 30 days of your commitment start date.
2. You return the device and original receipt to your purchase location.
3. The device is in “like new” condition with all original packaging, manuals and accessories included.
4. The device has not exceeded 30 minutes of voice usage or 50 MB of data usage

Please see our returns policy for more information.